Mad Casino KYC checklist
KYC — know your customer — is the identity check that sits between a withdrawal request and the money leaving. Having the right documents ready is the simplest way to avoid the first payout taking days instead of hours.
In this explainer
Why it exists
Anyone who handles money for the public has anti-money-laundering obligations, and a casino is no exception. Mad Casino's operating company is also subject to EU anti-money-laundering rules. The check confirms three things: that you are who you say you are, that you live where you say you do, and that the money came from a payment method in your name.
Having worked on the other side of this queue, I can say the check is rarely personal. Documents fail for mechanical reasons — wrong crop, expired ID, mismatched name — far more often than for anything else.
The checklist
| What | Accepted examples | Common requirement |
|---|---|---|
| Photo ID | Passport, UK photocard driving licence, national ID card | In date; all four corners visible |
| Proof of address | Utility bill, council tax bill, bank statement | Dated within the last three months; name and address match the account |
| Payment method | Card photo (middle digits covered), e-wallet account screen, bank statement | Name visible; first six and last four card digits shown |
| Source of funds (sometimes) | Payslips, savings statement | Only requested at higher deposit levels |
Why uploads fail
- The ID is expired, even by a day.
- A corner is cut off, or a thumb covers a detail.
- The address document is older than three months.
- The name differs — a maiden name on the bill, a married name on the account.
- A mobile phone bill is used where the operator does not accept it as proof of address.
- The photo is taken at an angle and the text is unreadable.
Timing
The fastest route is to upload documents as soon as the account is open, rather than waiting for the first withdrawal. Verification is usually a one-off: once approved, later withdrawals skip this step unless your details change. See withdrawal times for where KYC sits in the overall timeline.
Your data
Documents you upload go to the operator, not to this site — we never see them. Upload only through the casino's own account area, never by email to an address you were sent in an unsolicited message. Covering the middle eight digits of a card is normal and expected.
Questions readers ask
When will Mad Casino ask for documents?
Before the first withdrawal is paid, as a minimum. Operators can also ask at other points — after large deposits, a change of payment method, or as part of routine checks.
Can I use a screenshot of a bank statement?
It is safer to download the PDF statement from online banking. Cropped screenshots without the bank's name, your address or the date are a common reason for rejection.
Why do they need proof of the card?
To confirm that the payment method belongs to the account holder. It is an anti-fraud and anti-money-laundering check, not a marketing one.
Read the terms at the source
The operator's own bonus terms always override any summary, including ours.
Visit Mad Casino